Last Updated: 17 September 2026
AWJ Jewellery (“AWJ Jewellery”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting or making a purchase through www.awjjewellery.com (the “Website”).
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access our Website, create an account, contact us, or purchase our products.
By using our Website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Full name
- Email address
- Telephone or mobile number
- Billing address
- Shipping or delivery address
- Account username and password
- Order and purchase information
- Product preferences and wishlist information
- Communications and enquiries sent to us
- Information necessary to process payments and complete transactions
When you make a payment, payment information may be processed securely by our payment gateway or payment service providers. AWJ Jewellery may not directly store complete credit or debit card details where payment processing is handled by a third-party provider.
We may also automatically collect certain technical information when you use the Website, such as your IP address, browser type, device type, operating system, referring pages, pages visited, date and time of access, and other website usage information.
2. How We Use Your Information
We may use your personal information to:
- Process, manage, and fulfil your orders
- Arrange delivery or collection of purchases
- Process payments and transaction confirmations
- Create and manage your customer account
- Maintain your shopping cart and wishlist
- Communicate with you regarding your orders
- Respond to enquiries and customer service requests
- Provide information about our products and services
- Send promotional communications where permitted or where you have provided consent
- Improve our Website, products, services, and customer experience
- Monitor website performance and usage
- Detect and prevent fraud, misuse, security incidents, or unlawful activities
- Maintain appropriate business and transaction records
- Comply with applicable legal and regulatory requirements
3. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to provide essential website functionality and improve your browsing experience.
Cookies may be used to:
- Keep you signed into your account
- Remember items in your shopping cart
- Remember wishlist selections and preferences
- Understand how visitors use our Website
- Measure website traffic and performance
- Support analytics and marketing activities
- Improve Website functionality and security
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website, including account, shopping cart, and checkout features.
4. Payment Information
Payments made through the Website may be processed by third-party payment service providers.
These providers may collect and process information required to authorize and complete your transaction in accordance with their own privacy policies and security standards.
We recommend reviewing the privacy policy of the applicable payment provider before completing a transaction.
5. Sharing of Personal Information
We do not sell or rent your personal information.
We may share information with trusted third parties where necessary to operate our business and provide our services, including:
- Payment processors and financial service providers
- Courier and delivery companies
- Website hosting and technology providers
- Website security and fraud-prevention providers
- Analytics and marketing service providers
- Professional advisers and service providers
- Government authorities or regulators where disclosure is required by law
Third-party service providers are expected to process personal information only as necessary to provide their services and subject to applicable privacy and data protection requirements.
6. Delivery and Order Fulfilment
When you place an order requiring delivery, we may provide relevant information such as your name, telephone number, delivery address, and order details to our delivery partners.
This information is shared only to the extent reasonably necessary to process and deliver your order.
7. Marketing Communications
If you subscribe to our newsletter or agree to receive promotional communications, we may use your contact information to inform you about new collections, products, offers, events, or other AWJ Jewellery news.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Transactional communications relating to your account, purchases, payments, deliveries, or customer service requests may still be sent when necessary.
8. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account password confidential and should notify us if you believe your account has been accessed without authorization.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business and financial records, resolving disputes, preventing fraud, and complying with applicable legal requirements.
Information that is no longer required may be securely deleted, anonymized, or otherwise disposed of in accordance with our data retention practices.
10. Your Privacy Rights
Subject to applicable law, you may have the right to request:
- Access to personal information we hold about you
- Correction of inaccurate or incomplete information
- Deletion of certain personal information
- Withdrawal of consent where processing is based on consent
- Restriction or objection to certain uses of your information
- Unsubscription from marketing communications
To exercise a privacy-related request, please contact AWJ Jewellery using the contact information provided below.
We may need to verify your identity before processing certain requests.
11. Children’s Privacy
Our Website is not intended to knowingly collect personal information directly from children without appropriate authorization from a parent or legal guardian.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.
12. Third-Party Websites and Services
Our Website may contain links to third-party websites, platforms, payment providers, or services.
AWJ Jewellery is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
13. International Data Transfers
Some service providers used to operate the Website, process payments, provide analytics, host data, or deliver other technology services may process information outside Qatar.
Where applicable, we take reasonable measures to ensure that personal information transferred to third-party providers is handled with appropriate safeguards and in accordance with applicable data protection requirements.
14. Changes to This Privacy Policy
AWJ Jewellery may update this Privacy Policy periodically to reflect changes to our Website, business practices, services, technologies, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way AWJ Jewellery handles your personal information, please contact us:
AWJ Jewellery
Doha, Qatar
Phone: +974 5115 6565
Website: www.awjjewellery.com
You may also contact us through the contact details or contact form available on our Website.